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Susan Norton


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Susan C. Norton joined the City of Fayetteville as Director of Communications and Marketing in June of 2015 after a career in Information Technology management and support. Susan was Chief Information Officer and Chief Technology Officer for Fayetteville Public Schools between 2001-2014, Director of the Office of Information Technology for the State of Arkansas from 1997-2001, and she held various roles at University of Arkansas Computing Services from User Communications Manager to Associate Director between 1980 and 1997. She had a two year break from the U of A as Administrative Assistant to the President of Arkansas Systems between 1986-1988. In 1997, when Susan had the opportunity to establish the new state office that had been enacted by the Arkansas Information Systems Act, she was proud to establish the Arkansas Geographic Information Office. Today in her work with the City of Fayetteville, Susan manages a communications department that handles press releases, the City web sites, the media services department (television studio and government channel), and all branding/marketing efforts. She remains involved with technology through her active work with the MidAmerica GIS Consortium, an educational non-profit that fosters the growth of geospatial systems in a 9 state region.

Susan’s major accomplishments include:

National League of Cities, Information and Technology Communications. Committee Member, January 2016-present. This Committee has the lead responsibility for developing NLC federal policy positions on issues involving telecommunications and information systems (and public access to these systems), privacy concerns, cable TV, phone services, spectrum issues, communications tower siting, universal service, broadcasting and defense of city rights-of-way from degradation caused by installation of communications facilities.

Mid-America GIS Consortium. Executive Board, 2008-present. The Mid-America GIS Consortium, Ltd. is a nonprofit educational organization that fosters the growth of geographic information systems (GIS) and related spatial technologies to serve nine states in the region.

National States Geographic Information Council (NSGIC). Member, 2001-present. NSGIC advocate for states in national geospatial policy and initiatives, thereby enabling the National Spatial Data Infrastructure (NSDI).

Connect Arkansas. Chair, 2008-2011, Member, 2011-2015. Connect Arkansas was a private, non-profit organization dedicated to the implementation of a community-based initiative to promote fast Internet service for rural areas and increase internet use in education.

Arkansas State Land Information Board. Member, 1997-2003. Chair, 2002-2003. The ASLIB was responsible for the development of the Arkansas Spatial Data Infrastructure and deployment of the GEOStor spatial data clearinghouse within the Arkansas Geographic Information Office.

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